Yes, they stay busy, mostly volunteers, may very well be a bit overworked,
and oh my gosh, it seems like every animal needs help.
It is only an information site and as of this posting, they answer phones and provide information only.
If u are upset or stressed, they are patient, but keep in mind that they are an information hub only, and while they probably have the info u need, they stay very busy helping as much as they can.
There is also a free app in the Apple App Store and Google Play, remarkably user-friendly.
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